Refund and Returns Policy

Last updated: October 26, 2026

Contact us within 30 days

If you want to request a return, contact admin@diamonseasy.com within 30 days of delivery. Include your order number, the item you are contacting us about, and a short explanation. Contacting us within this period starts a review; it does not automatically mean every item qualifies for a return or refund.

Eligibility review

Our support team will review the item’s condition, the reason for the request, and any applicable product-specific or legal requirements before confirming eligibility. Please wait for written instructions before sending anything back. Do not send a return to an address that has not been confirmed by our support team.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact admin@diamonseasy.com promptly. Include your order number and clear photos where possible so we can review the issue.

Refund decisions and timing

If a return or refund is approved, our support team will confirm the next steps and applicable terms in writing. Refund timing may depend on the payment method and payment provider.

International orders

Orders for customers in the United States ship internationally from fulfillment partners in China, and delivery may take up to 25 days. Please contact us before returning an item so we can review the request and provide instructions.

Questions

Contact admin@diamonseasy.com for help with a return or refund request.

Policy review note: Eligibility rules, exclusions, return-shipping responsibility, return destination, and statutory rights must be confirmed for the actual business before this policy is treated as final. Nothing here is intended to limit rights that cannot legally be excluded.