Frequently Asked Questions

Where do orders ship from?

Orders for customers in the United States ship internationally from fulfillment partners in China.

Is shipping free?

Yes. Standard shipping to the United States is free to the customer, and its cost is included in the product price.

How long does delivery take?

Please allow up to 25 days. This is an estimate, not a guaranteed delivery date; carrier and customs delays may extend transit time.

Will I receive tracking?

Tracking information is shared when available. A delay before the carrier’s first tracking scan can occur.

How do I request a return?

Email admin@diamonseasy.com within 30 days of delivery, include your order number, and wait for support to review eligibility and provide instructions before sending an item back. Not every item is automatically eligible.

What if my order arrives damaged or incorrect?

Contact admin@diamonseasy.com promptly with your order number and photos where possible, so the issue can be reviewed.

How can I contact you?

Email admin@diamonseasy.com and include your order number for order-related questions.